FREQUENTLY ASKED QUESTIONS
How does the Cool Flash Pad ® work?
Place the Cool Flash Pad ® on top of your existing pillow or inside the pillow case to enjoy cool and relaxing comfort that eases you into deep sleep. The Cool Flash Pad uses innovative cooling technology without using electricity or refrigeration. By combining the right materials and an ingenious design, the Cool Flash Pad will remain at room temperature and will be cooler than your body temperature.
The Cool Flash Pad ® is meant to be pleasantly cool, but not cold.
Does The Cool Flash Pad ® cool all the time?
The Cool Flash Pad ® will remain at room temperature, which is cooler than your body temperature. It should last for approximately 2-3 hours depending on weather conditions. To reactivate the cooling pad, let it sit at room temperature for 2 hours.
Levels of Coolness:
- Cool: Use cloth side-up to provide a velvet-like surface for your head to rest on.
- Cooler: Place in the refrigerator for 15-30 minutes to create maximum coolness.
Never place The Cool Flash Pad ® in direct sunlight, near a heat source or in the freezer as this may damage the material.Store the cool flash pad in its carrying case to insure it keeps safe and away from dirt and moisture.
What is The Cool Flash Pad ® made of?
The Cool Flash Pad ® is made of medical grade non-gel materials that are latex-free and allergy-free, hypoallergenic and non-toxic.
What is the size of The Cool Flash Pad ®?
The Cool Flash Pad ® Pillow Size complements a standard-sized pillow and is 15.75" long by 11.75" wide. Product size and color may vary.
The Cool Flash Pad ® Body Size is designed to fit on full to King Size Bed. It's 43.4" long by 27.6" wide.
How do I clean The Cool Flash Pad ® ?
Wipe gently with a damp cloth and a mild dish or hand soap. Build-up of skin oils can harden the surface, so if you use your Pad with direct contact to your skin often, we recommend cleaning every 3-4 weeks.
We recommend our hypoallergetic wipes for cleaning the pad.
How do I use it in the car?
If you are using this in the car or outside, you will need to take the product back inside to reactivate it. If it's left outside in the sun or the car, it will absorb the heat of its environment. Direct sunlight won't hurt the durable nylon but the pad won't recharge until it's returned to a cooler environment. For a jump start on cooling, you can put it in the refrigerator or even the freezer!
What is your return policy? Do you offer a product warranty?
We try to make returns easy because keeping customers happy is our goal!
We accept returns for all products in new condition within 30 days of purchase. For items that are defective or shipped in the wrong size, we completely handle the return/exchange process at our expense.
Plus, we offer a limited manufacturer's warranty on all of our products! This warranty guarantees that your item will be free of defects and workmanship for 12 months following your purchase.
How long will it take to receive my order?
NOTE: Order shipments are currently delayed by 1-2 days due to the COVID-19 California Lockdown. We're shipping all orders as soon as possible, and we apologize for any inconvenience.
We process and ship all orders within 1 business day (2:00 PM CST cutoff time).
For the U.S.A., we currently offer Standard FedEx Ground shipping (3-5 business days) for a flat rate of $9.99. All U.S. orders over $75 receive FREE standard shipping at checkout – no promo code required!
For Canada, we currently offer USPS shipping (7-21 business days) for a flat rate of $25.00.
AS SEEN ON
THE COOL CARE STORY
Our goal at CCT is to create a full line of high quality, pressure activated, self-cooling products that are unique and a cut above similar products. Our patented cooling products will not only relieve hot flashes and night sweats, but will also aid in relieving heat exhaustion after exercise, cool a fever or sun burn, provide therapeutic relief from headaches, muscle aches, and sore joints, and reduce the need for air conditioning in homes and offices.Read More