Return & Warranty Policies

Returns, Replacements & Warranty Information

We want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns only for products purchased directly from coolcaretechnologies.com.

Eligible returns must meet all of the following requirements:

Return requests must be submitted within 14 days of delivery
New and unused
In the original product packaging
In original, sellable condition

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels for defect-free returns.

Products that are scratched, stained, damaged, soiled, or otherwise show signs of use are not eligible for return or refund.

Please do not return used items unless you have been specifically instructed to do so by our Customer Service team.

Once your return request has been approved, your return must be postmarked within 7 days of receiving the approval email from our Customer Service team.

If a non-returnable item is returned to us, it is not eligible for a refund. We can either:

Dispose of the item at no charge, or
Return the item to you at your expense.

Returns are accepted only for purchases made directly through coolcaretechnologies.com. If you purchased your product through another retailer or website, please contact that retailer directly regarding their return policy.

How to Request a Return

To request a return, please contact Cool Care Technologies within 14 days of delivery using our Contact Us form.

Please include:

Your order number
The item(s) you wish to return
The reason for the return

All returns require authorization from our Customer Service team. Please do not ship your return until you have received return instructions and approval.

Refunds

For approved returns that are requested within 14 days of delivery and meet our return requirements, we will issue a refund for the purchase price of the item once the return has been received and inspected.

Please note:

Original shipping charges are non-refundable.
Additional return shipping charges are non-refundable.
Refunds are issued to the original payment method within 5 business days after we receive and inspect your return.

We recommend using a shipping service with delivery confirmation when returning merchandise.

Please package your return carefully. We cannot issue refunds for merchandise that is damaged during return shipping.

Wrong Size

If you ordered the wrong size, please place a new order for the correct size and request a return for the original item.

The original item must meet all return eligibility requirements above. Once we receive and approve the eligible return, we will issue a refund in accordance with our return policy.

Exchanges

We do not offer direct exchanges.

If you would like a different item or size, simply place a new order. Once we receive and approve your eligible return, we will refund the original item in accordance with our return policy.

Final Sale & Clearance Items

All Final Sale and Clearance items are not eligible for return, refund, exchange, or store credit.

Please note:

Warranties do not apply to Final Sale items.
Any Final Sale or Clearance items returned to us are not eligible for a refund.

By purchasing a Final Sale item, you acknowledge and agree to these terms.

Defective or Damaged Items

If you believe your item is defective or damaged upon opening, please contact us within 14 days of delivery using our Contact Us form.

In many cases, defective items do not need to be returned in order to receive a refund or replacement.

Each claim is reviewed on a case-by-case basis.

If We Made a Mistake

If we shipped the wrong item, we'll make it right.

We will provide a prepaid return shipping label and reship the correct product at no additional cost to you.

Warranty Information

Cool Care Technologies warrants to the original consumer that our products will be free from defects in materials and workmanship for 12 months from the original date of purchase.

Our liability under this warranty is limited to replacement of the product.

This warranty is void if damage results from:

Accident
Improper or unreasonable use
Neglect
Tampering
Any cause unrelated to defects in materials or workmanship

Cool Care Technologies is not responsible for rips or tears that are not reported immediately upon opening the package.

Within 14 days of delivery, we will replace a pad with rips or tears for 50% of the Manufacturer's Suggested Retail Price (MSRP) when:

Photos of the damage are submitted, and
The claim is approved.

Customers are responsible for all shipping and handling costs associated with this replacement.

If you believe the gel in your pad is not working correctly, Cool Care Technologies offers a limited 12-month manufacturer's warranty on the gel, subject to proof of purchase and review of the issue.

Please refer to the product instructions before submitting a warranty claim, as damage resulting from improper use is not covered.

How to Submit a Warranty Claim

To submit a warranty claim, please contact Cool Care Technologies for return authorization.